Privacy Policy
VIVA lifestyle Inc. is a furniture and lighting retailer in Toronto, Ontario. The Company's mission is to create an informative, efficient, and enjoyable online shopping environment that enables our consumers to:
Our Store offer a much greater selection and different brands of furniture and lighting than could be cost effectively shown in a physical showroom. VIVA lifestyle website is designed to be the ultimate self-service shopping environment with powerful search tools, rich product information, and educational editorial content. We are committed to providing our customers with the highest levels of service. As such our web site is supported by different ways which is staffed with knowledgeable and helpful sales associates. We committed to creating an online marketplace where you can find a huge selection of products at competitively low prices.
Before using our sites, please read this privacy policy carefully.
This Privacy Policy is applicable to [VIVA Lifestyle Inc.]("Company") and sets out our policy on the gathering and use of information on this site and our other sites (collectively "Sites"). The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.
There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.
Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.
Information we collect
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, payment card information or telephone number.
We collect information that you voluntarily provide to us through responses to creating an online account with us, making a purchase or a return, contacting us via any customer service method, signing up to receive promotional emails or other communication, contests or promotions, or otherwise communicate information to us, Contact Us forms and the like. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION AND PREFERENCES
You may review, update, or modify your account information, including profile and contact information, at any time by logging into your account. You may also permanently delete your account by contacting us.
Why does VIVA collect visitor information?
· To complete your order efficiently and accurately.
· To learn how we can improve your shopping experience and satisfaction.
· To help us meet our commitment to privacy.
When you visit VIVA, you have the option of creating a VIVA user account, which is required to place an online order from VIVA. A VIVA user account also gives you free access to these valuable features:
· Save your selections for as long as you like.
· Get access to special promotions if you choose to opt into our promotional emails.
· View delivery details and lead times instantly.
Creating a user account is easy:
· Enter your email address.
· Enter your password
· Enter your address where your order will be delivered.
You can email VIVA at info@vivalifestyle.ca to request the removal of this information from our database.
What does VIVA do with this information?
VIVA has an absolute commitment to keep your information secure. The information you share with us is used to complete your order and to keep you up-to-date on the status of your order. Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.
We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service.
Cookies
The Company, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
Does VIVA ever share customer’s information to others?
The information gathered on this site by VIVA as part of your purchasing is used only to process your order and is never shared with anyone, except in connection with your order. Credit card or cheque information is only shared with financial institutions that process your payment. Information on financing applications goes directly to the financial institution that handles the financing, not to VIVA; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but VIVA makes clear to financial companies we work with that we expect your information to be handled in accordance with VIVA Privacy Policy.
No parties other than VIVA collect information on our site. We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or your financing application. No third party will solicit you as a result of information within VIVA.
If you have any confusion, you can email us by info@vivalifestyle.ca with comments or to ask for information about this privacy policy. Any email you send us is kept confidential and will not be posted on our site without your written permission.
Third parties feature
The Service also may include an activity feed, social media buttons and widgets, such as the Facebook "Like" button or the "Share This" button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature.
Third parties service provider
VIVA Lifestyle Inc employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, we will respect your wishes. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the "My Account" section of our Service.
You may also instruct us to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. We may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with us or using the Service, you may continue to receive communications from us to any name and/or email address not specified in your opt-out request.
Changes to our privacy policy
We may occasionally update this Privacy Policy to reflect changes in our practices. The modified Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after the posting of the modified Privacy Policy