1. Some exceptional returns and cancelled orders are subject to a 25% CANCELLATION FEE (MINIMUM $50) and must returned within 14 days of delivery or pick-up with original boxes, all accessories which are included in the box and original receipt. This is an offer to purchase subject to and governed by the laws of The Province of Ontario and The Provisions on The Reverse side hereof are part of the Agreement.
2. At the point of sale we give you the most accurate estimate of arrival of your merchandise based on information the manufacturer provides us with. Sometimes delays do occur that are beyond our control and that does not give the buyer the right to cancel.
3. All claims for repair of merchandise damage caused by our delivery service must be reported within 24 hours of delivery, otherwise, it will be deemed to be free from damage.
4. Concealed damage on merchandise damage that was "picked-up" must be reported to our company within 3 days of the date the merchandise was picked-up, otherwise, merchandise shall be deemed to be free from damage. It is the customer's responsibility to return any damaged item(s) for repair or exchange.
5. Viva Lifestyle Inc. agrees to repair any manufacturing defects reported in the first year of delivery of the product. Defective merchandise or merchandise damaged by our delivery service will at our option be repaired or replaced; otherwise, merchandise shall not be subject to exchange or refund.
6. The product warranty applies on merchandise leaving the store in its original packaging. warehouse personnel are not responsible for loading the merchandise into your vehicle and cannot be held responsible for merchandise that cannot be loaded into your vehicle due to the weight and/or dimensions of the merchandise. Some exceptions may apply, check with the store sales person for details.
· 7. No returns or exchanges for final sale merchandise. Non-returnable items include: Mattresses & Box Springs, Custom made or Special Order items, Items without original packaging.
8.The tracking number for the return need email to us with your order number when the return is ready to ship.
Email address: [email protected]
9.Our technician will inspect the return when we received it, it normally takes 1-5 business days. We will issue refund once we get the inspection result.